Winning through customer experience - Ernst & Young

Our third Global Consumer Banking Survey looks at banking through the lens of the customer. How do customers perceive their banks? What services do they expect their banks to provide? How well do their banks deliver on promises?


Citi closes gap in custody race

In the first half of the 2013-14 financial year Citi added more than $40 billion to its assets under custody, reaching $254.73 billion by December 2013.


Impact of the Internet on the Chinese Financial Industry

Some banks in China see their greatest competitors not as traditional financial institutions, but modern Internet-based firms such as Tencent and Alibaba. Once deregulation occurs, these firms will race to control the market, resulting in an irreversible